Privacy Policy

Purus-H2O Inc. and its subsidiaries and affiliates (collectively, “Purus-H2O,” “our,” or “we”) respect your concerns about privacy. This Privacy Policy describes the types of personal information we collect about individuals through our products, services, websites, and mobile applications (collectively, the “Services”), how we use that information, with whom we may share it, and the choices you have regarding our use of the information. This policy also outlines the safeguards we implement to protect your information, how long we retain it, and how to contact us with any questions about our privacy practices.

This Privacy Policy applies globally, including for users in Canada, the United States, and other international regions, unless a product or Service has its own separate policy, in which case that policy governs.

How We Collect Personal Information

  • From You: When you purchase a product, register a device, subscribe to our emails, create an account, or interact with our customer service team.

  • From Devices: Automatically collected data through devices connected to our Services.

  • From Third Parties: Social media platforms, service providers, marketing partners, and publicly available sources.

Personal Information We May Collect

Depending on your interaction with us, we may collect:

  • Contact details (name, company, email, phone, address)

  • Account login information and security questions

  • Product registration data (model, serial number, install date)

  • Product usage and performance data

  • Payment and billing information (via third-party processors)

  • Customer support and communication history

  • Internet activity and device information (IP address, browser type, interactions)

  • Employment or contractor-related data if you apply for roles or partner with us

How We Use Your Information

We may use your personal information to:

  • Provide and manage your Services and accounts

  • Process purchases and fulfill orders

  • Customize and improve your experience with our products

  • Provide customer support and respond to inquiries

  • Send service notifications, offers, and promotional content (with consent)

  • Conduct analytics and market research

  • Detect and prevent fraud or unauthorized use

  • Comply with legal obligations and resolve disputes

How We Share Your Information

We may disclose your information to:

  • Service providers and vendors assisting with logistics, analytics, and communications

  • Marketing and advertising partners

  • Affiliates and subsidiaries within Purus-H2O

  • Law enforcement and regulatory bodies when required

  • Parties in connection with a merger or business transfer

  • With your consent or direction

Your Choices

You may opt out of marketing communications at any time via unsubscribe links. For SMS messaging, reply "STOP" to opt out.

Children's Privacy

Our Services are intended for users 18 years and older. We do not knowingly collect personal information from children under 18.

Cookies and Tracking Technologies

We use cookies, beacons, and similar technologies to understand user behavior and personalize content. Your browser may offer tools to manage or block cookies.

Security

We implement reasonable safeguards to protect personal information. However, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy unless a longer period is required by law.

International Transfers

Your information may be processed in countries other than where you reside. When applicable, we use appropriate safeguards for international data transfers.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or object to certain uses of your personal data. Please contact us at CustomerCare@Purus-H2O.ca to exercise these rights.

Contact Us If you have any questions about this Privacy Policy or our data practices, please contact: