Frequently Asked Questions

The WS Series is designed to soften water by removing hardness minerals like calcium and magnesium. The Sanitizer Series not only softens water but also removes high levels of iron, manganese, and sulfur, with an integrated self-chlorinating system for automatic disinfection.

It depends on your water quality. If you have issues like tannins, turbidity, or sulfur odor, we recommend adding a compatible Impression Series filter to treat those contaminants alongside your softener.

Regeneration frequency depends on your water usage and the system's capacity. Most units regenerate every few days, but the system automatically adjusts based on your actual water consumption.

Yes. The Sanitizer Series uses a built-in chlorine generator that produces a small, controlled amount of chlorine from the brine solution to disinfect the media bed. No extra chemicals or equipment are needed, and it's entirely safe for household use.

Yes. All Purus-H2O systems require a standard 110V electrical outlet to power the control valve and regeneration functions.

With proper maintenance, our systems typically last 10–15 years or more. Replacing media or internal components periodically can further extend the system’s life.

We recommend using a certified installer or plumber to ensure the system is installed correctly. Improper installation can affect performance or void your warranty.

Absolutely. We offer ongoing technical support, troubleshooting assistance, and maintenance recommendations through our service network and support line.

Yes. In fact, our Sanitizer Series and Impression Series filters are ideal for treating common well water issues like iron, sulfur, turbidity, and hardness.

While not required, UV disinfection is strongly recommended for well water to protect against bacteria and viruses. We offer UV systems that pair seamlessly with our filtration and softening solutions.